Omniscio — Refund & Cancellation Policy

Effective date: 2026-08-19 Last updated: 2026-08-19

Key terms at a glance

Plain-English summary — not a substitute for the full Refund & Cancellation Policy. This box is a quick, friendly overview of the points people ask about most. It is not legal language and does not replace the numbered sections below, which are the Policy that actually applies. If anything here seems to differ from those sections, the full sections control.

• Cancel anytime, easily. You can cancel right in the app (or the self-service billing portal) using a method at least as easy as signing up — no retention wall, and no need to email or call. (§2)
• Canceling keeps your paid time. Canceling stops future renewals; your Pro features stay active through the end of the period you already paid for, then your plan reverts to Free. (§3)
• 14-day refund. If you're unhappy, you may request a refund within 14 days of any charge — first purchase or renewal. We refund what you paid for that period, minus the cost of any Company-funded AI usage you already consumed (the voice / read-aloud allowance — the only AI line we fund). (§4)
• Used company-funded usage isn't refundable. The consumed portion reflects real third-party AI cost we paid on your behalf, so it isn't refunded, and credit is never redeemable for cash. (§4)
• How refunds arrive. Approved refunds go back to your original payment method via Stripe; timing depends on your bank or card issuer. (§4)
• Who bills you. Omniscio LLC sells and bills you directly (the merchant of record); Stripe is only the payment processor and doesn't decide refunds. (§1)
• Abuse can be declined. We may refuse a refund for apparent abuse or fraud — for example, repeated refund requests or reselling credits or accounts. (§4)

1. Who bills you

Paid Pro subscriptions for Omniscio are sold and billed directly by Omniscio LLC ("the Company," "we," "us"), a North Carolina limited liability company, which is the merchant of record. You purchase the Services directly from the Company, and the charge originates from the Company.

Stripe, Inc. ("Stripe") is only our payment processor. Stripe securely processes your payment, and Stripe Tax calculates and collects any applicable US sales/use tax at checkout. Stripe does not sell the Services and does not decide your refunds — the Company does. Card and payment details are handled by Stripe; we do not store them.

This Policy works alongside our Terms of Service and End User License Agreement. Nothing in this Policy waives any mandatory consumer rights you may have under applicable US law.

2. How to cancel

You can cancel your subscription at any time, using a method at least as easy as signing up — there is no retention wall and no requirement to email or call us:

• In the App — open Omniscio's settings/billing area and choose to cancel; and/or
• Through the self-service billing portal we provide — manage or cancel your subscription there.

If you cannot find the option, email us at legal@omniscio.com and we will point you to the right place.

3. What happens when you cancel

• Cancelling stops future renewals. You will not be billed again after you cancel (subject to any charge already in progress).
• Your paid features stay active through the end of the current paid period. For example, if you cancel a monthly plan mid-month, your Pro features remain active until that month ends.
• When the paid period ends, your plan reverts to Free. You keep the core application at the Free plan's feature, usage, and credit limits; you do not lose access to the App itself.
• Cancelling is not the same as a refund. Whether you are entitled to a refund of an amount already charged is covered in Section 4.

4. Refunds

Consistent with Terms of Service §5.6:

• 14-day refund. If you are unhappy, you may request a refund within 14 days of a charge. We will refund the amount you paid for that period, less any Company-funded AI usage you have already consumed during it. No plan includes a monthly pool of Company-funded AI credits; the only AI line the Company funds is voice / read-aloud, and that is the usage this deduction can apply to. This applies to your first purchase and to each renewal charge.
• Consumed company-funded usage is non-refundable. The consumed portion is non-refundable because it reflects real third-party AI cost the Company incurred on your behalf. Any Company-funded allowance is a usage allowance, not a cash balance — it is not redeemable for cash and consumed usage is never refunded. A Prepaid Credit Balance you bought is likewise not redeemable for cash.
• How refunds are paid. Approved refunds are returned to your original payment method via Stripe. Processing times depend on your bank or card issuer.
• Abuse. We may decline a refund in cases of apparent abuse or fraud, or a violation of the Terms of Service or End User License Agreement — for example, requesting repeated refunds, reselling credits, or sharing or reselling an account.

5. Contact

To request a refund or ask a billing question, email us at legal@omniscio.com. We reply to every request.

The billing area in the App — and the self-service billing portal it opens — is where you cancel, update your payment method, and view invoices. It does not take refund requests, so please use the email address above for those. More information is available at https://omniscio.com.